Privacy Policy
How we collect, use, and protect your personal data.
Last updated: April 2026
1. Data Controller
Kavos ("we", "us", "our") is the data controller responsible for your personal data. We are based in Kavos, Corfu 49080, Greece. You can reach us at contact@kavos.gr or +30 2661 007232.
2. Data We Collect
When you use our booking form, we collect:
- Full name (first and last)
- Email address
- Phone number and country code
- Booking details (pickup/drop-off locations, date, time, passengers, flight number)
- Any notes you provide
- IP address and browser information (automatically via cookies)
3. How We Use Your Data
| Purpose | Legal Basis (GDPR) |
|---|---|
| Processing and confirming your booking | Contract performance (Art. 6(1)(b)) |
| Sending booking confirmations via email/SMS | Contract performance (Art. 6(1)(b)) |
| Contacting you by phone about your booking | Contract performance (Art. 6(1)(b)) |
| Sending pickup updates and driver details via SMS | Contract performance (Art. 6(1)(b)) |
| Google Ads tracking and remarketing | Consent (Art. 6(1)(a)) |
| Promotional offers via email or SMS | Consent (Art. 6(1)(a)) |
| Legal and accounting obligations | Legal obligation (Art. 6(1)(c)) |
4. Communications & Consent
By submitting a booking and providing consent via our form, you agree to receive:
You can opt out of promotional communications at any time by contacting us at contact@kavos.gr or replying STOP to any SMS. Opting out of promotional messages does not affect transactional messages related to your booking.
5. Third Parties & Data Sharing
We share your data only with the following parties, as necessary:
- Telnyx — SMS delivery (US-based, Standard Contractual Clauses apply)
- Google — Ads tracking and analytics (US-based, EU-US Data Privacy Framework)
- Payment processor — for secure payment processing
- Assigned drivers — receive only your name, pickup details, and phone number
We do not sell your personal data to any third party.
6. Cookies & Tracking
Our website uses the following categories of cookies:
When you first visit our website, a cookie consent banner will ask for your preference. You can accept all, reject non-essential cookies, or customise your choices. You can change your preferences at any time via the "Cookie Preferences" link in the footer. We use Google Consent Mode v2 to ensure no tracking occurs until you give explicit consent.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Booking and transaction records | 5 years (Greek tax/accounting law) |
| Consent records | Duration of consent + 3 years |
| Communication logs (email/SMS) | 2 years |
| Cookie data | 13 months maximum |
| Inactive customer data | Deleted after 3 years of inactivity |
8. Your Rights
Under GDPR, you have the right to:
To exercise any of these rights, contact us at contact@kavos.gr. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data transmitted through our website is encrypted using TLS/SSL.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when published on this page. We encourage you to review this page periodically.
11. Contact
For any privacy-related questions or requests, contact us at contact@kavos.gr or write to us at Kavos, Corfu 49080, Greece.